ITS Mailing Systems - Customer Satisfaction Survey

1. On a scale of 1 to 10 how would you rate your experience with our dispatch department? 1 = Poor 10 = Great

A. Were we polite and professional?

Yes No

B. Were you provided a call tracking number?

Yes No

C. Were you given the assurance that the problem would be resolved quickly?

Yes No

D. Were you given an estimated time the technician would arrive?

Yes No

E. Were you presented with the option of speaking to our help desk?

Yes No

2. On a scale of 1 to 10 how would you rate the technician's work on your system? 1 = Poor 10 = Great

A. Was the technician given ample time information from dispatch concerning preparedness to work on your system?

Yes No

B. Was the technician knowledgeable about your system?

Yes No

C. Was the technician attentive?

Yes No

D. Was the technician's dress and appearance acceptable?

Yes No

E. When the technician completed your call was your equipment clean and operating properly?

Yes No

F. Before leaving, did the technician ask if you had any questions or concerns about your system that had not been addressed?

Yes No

3. On a scale of 1 to 10 how would you rate your overall experience with our service department? 1 = Poor 10 = Great

4. On a scale of 1 to 10 how would you rate your entire experience with Hasler Neopost? 1 = Poor 10 = Great

Confidential: Information submitted is restricted to the use of ITS Mailing Systems only.

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